FREQUENTLY ASKED QUESTIONS
We’ve compiled a list of answers to some of our most common questions in case we’re unavailable or you prefer to deal with a computer 🙂
My garment is faulty what do I do?
Please don’t panic.. On the rare chance that something is wrong with your product please contact us ASAP. It is most likely the product may have been damaged in transit. We will replace your item free of charge as long as it is returned (unworn) in a timely manner.
I've ordered the wrong size.. help!
Don’t be alarmed, please contact us to arrange a return. we’ll gladly replace the item with a different size. As long as the item is unworn and is returned in a timely manner and in the condition it arrived. If your replacement size is not in stock we can backorder the item which generally takes 4 weeks for delivery.
Where is your factory?
Our factory is located in Sri Lanka. We have official WRAP accreditation and are proud to be an ethical company. Locally manufacturing our products is not viable, however, due to the great relationship with our friends in Sri Lanka we provide job security for more than 20 Australian staff and over 100 people in Sri Lanka.
Can I pick up my order?
Yes, if you live in South Australia (or you’re passing through) you can select the local pick up option and visit us at 14 Myer Court, Beverley 5009 SA between the hours of 9am and 5pm (ACST).
I'd like to arrange a store for my club, can you help?
Yes, please get in touch with one of our friendly staff. There are a few qualifying factors, if you order your custom product with Blackchrome we can help you sell to your team, club or organisation without the hassle of holding stock or building your own website.
What is sublimation?
Sublimation is the scientific word for a solid substance transitioning to gas without the intermediate liquid phase. What does this mean in relation to our products? It means that our designs are printed onto special paper (solid) and then transferred into the fabric (as gas) so that they are permanently embedded into the fabric. No cracking, peeling or fading of logos. Wash after wash your product will look as new.
How long have you been around?
Blackchrome Sportswear has been providing quality custom sportswear for over 10 years, we’re based in Adelaide, South Australia.
What makes you different from your competitors?
At Blackchrome Sportswear we pride ourselves on our quality and reliability. We don’t spend millions on marketing products, we make quality products and deliver them on time. We rely on our customers to spread the word for us.
Who do you use for shipping?
We generally use Star Track for all of our online store items. Normal ETA for delivery is 2 – 3 days. We provide a tracking number for you to follow up with the shipping provider so that you can have peace of mind.
What payment methods do you accept?
We accept PayPal, credit card and direct debit. We’ve recently also added the ZipPay option so you can buy now and pay later.
How much is shipping?
As a special launch bonus we are charging a flat rate of $9.95 within Australia. Additional charges may apply in special circumstances.