FREQUENTLY ASKED QUESTIONS

For your convenience we’ve compiled a list of answers to our most common questions
CUSTOM SUBLIMATION
ONLINE SHOP

CUSTOM SPORTSWEAR


How do I become a Blackchrome distributor?

If you would like to be considered as an authorised distributor of Blackchrome products we kindly ask that you spend a few moments to complete this form.

What are your artwork lead times?

Artwork lead time is generally 3 – 5 days. Please discuss urgent artwork requirements with us.

Can I provide PMS colours for my design?

Yes, we can colour match to PMS colours for your design. However colour matching is subjective and having a 100% colour match may not be possible due to the difference between colour on card and fabric.

Can I provide colour details in CMYK?

Due to the printing and production techniques used in dye sublimation printing we cannot guarantee identical CMYK output. It is always better to view our fabric color palettes or order a pre-production sample.

What graphics software do you use?

We use CorelDRAW to create artwork. We supply artwork files for approval as PDF’s. We use vector files (see list below) for printing so when possible we prefer clients to supply vector artwork. However we can use your supplied artwork if created in a different format. We can use high resolution raster/bitmap images but these files will more than likely require redrawing. Take note – bitmaps can be embedded into vector files, so even if the correct file type is supplied the file may still require redrawing. Please contact one of our design coordinators for more information. Vector files end with the file extension .cdr, .ai, .eps, .wmf, .emf, .pdf – raster bitmap files are .jpg, .png, .tiff, .bmp, .gif, .psd, .raw. See the difference between vector and bitmap files.

Can I use a photo or bitmaps in my design?

Yes, but the end result will be based on the quality of the image supplied. We need the file to be 300dpi at the final output size required on your product. For example, if you want a 30cm x 30cm image across the front of your polo shirt, you will need to supply an image that is 30cm x 30cm @ 300dpi. See the difference between vector and bitmap files.

Can I use metallic shiny colours in my design?

No, currently there is no way to produce a shiny metallic finish with sublimation ink. We do have reflective tapes that can be added to products that require reflective properties (such as safety vests). However, we are always researching and developing new production processes, so please contact us so that we can discuss your specific requirements.

Will the colour be exactly the same on all fabrics?

Depending on the type of fabric being printed, there may be some very subtle colour variations. This will be dependant on the characteristics of each fabric. Some fabrics will portray a very bright and shiny colour and other fabrics may portray a duller finish. In general, most colours are very close when compared across the range of fabrics.

I'm a graphic designer can I supply print ready artwork?

No. You can supply us with artwork that we can place into our templates. Our artwork is very specific to our ink, machinery, and production processes and cannot be considered print ready until all of our checks have been performed. We can supply you with a template so that you can provide artwork based on them, but we will still need to provide the final artwork as a PDF to be signed off.

How many logos can I add to my design?

You can add unlimited logos/sponsors to your product. Please supply logos as vector graphics when possible. Your artwork may require extra time to complete if a large number of logos are required.

How many colours can I have in my design?

You can have as many colours as you require. There is no limit.

Can you copy an existing design from a sample?

Yes, we can copy artwork from a sample as long as you are the copyright holder. Please allow 1 – 4 weeks depending on the complexity of the design. If the design is very detailed we may need to send the garment to our factory. We recommend approving a sample when copying an existing design to ensure you are happy with the result. If you require the pattern shape and design to be copied this will need to be discussed with our Pattern Development team.

How much does artwork cost?

Our artwork charges are affordable, and in some instances the artwork is free! Please contact us to discuss your requirement.

Can I add individual names and/or numbers to my garment?

Yes, you can. Please double check all spelling, numbering and sizing as we print exactly what is contained in the names and numbers sheets provided. Please take note – certain fonts contain only uppercase or lowercase text and some non text characters may not appear as expected. Some fonts and numbers may need to be scaled to fit smaller sized patterns.

How do I send an artwork request?

Please contact us for a brief template. Here are some tips to ensure the artwork process is efficient. Please include Pattern Numbers,”C” colour codes from our palette, logos as vector graphic files and refer to all correspondence in your email subject heading accurately. Try not to use Acronyms or abbreviations for clubs (e.g. use Saints Football Club instead of SFC.)


Product Development

Can I develop a new pattern/product?

We are happy to work with you on designing and developing new products to suit your needs. Whatever your requirements may be we will work closely with you to reach your desired goals.
*Charges apply for this service

Can I modify an existing pattern/Product?

We are able to modify existing patterns and create new patterns depending on your requirements. Please keep in mind that any modifications or new pattern requests require up to three additional weeks for development and prototypes.
We strongly recommend pre-production samples be approved before any orders are placed.
*Charges apply for this service.


Ordering / Pricing

Where can I find information on pricing?

Pricing is dependent on many factors such as quantity required, product style and fabric type.
Please contact us for information on pricing.

What is the minimum order quantity?

In general terms our minimum order quantity is 10 pieces per order. We offer flexibility and in certain circumstances can manufacture as low as one piece.

Can I order a sample?

Absolutely! In fact we encourage sampling. We have worked tirelessly to develop a world class pre-production sampling service. Sampling provides peace of mind for you and for us. In general terms pre-production samples will take two weeks.
Never be afraid to order a sample!

Can I book production space for my order?

Yes, we can reserve production space for you. Please provide us with a required delivery date (when you require the product in your hands) an estimate on the final quantity required and the type of patterns and products needed. We will then book the production space and give you a date when we require artwork to be finalised and the order to be placed. This way we can guarantee you will receive your goods on time.

Can I place an order using the Design Your Own website?

The main purpose of our DYO site is for you to create a mock-up, this helps to streamline the design process. We will follow up if logos and images are used as we require vector or hi-res images for use in final artwork. The DYO tool is available for you to experiment with different designs and colours.

We are trialling a payment system (for orders under 29 pieces) in some DYO categories and hope to roll this out in all categories in 2020.


Freight/Delivery

What are the delivery times for your sublimated products?

Delivery from placement of order will typically happen within 4 – 5 weeks depending on seasonal demand and your location (Perth and Far North QLD can be closer to 5 weeks). Production space can be booked in advance for time sensitive orders. Please discuss any urgent requirements as soon as the artwork process begins so that we can book production space as early as possible for your order. Take note – Order placement is only finalised when artwork is signed off and an order form is submitted with VL numbers and complete sizing, name and number information. An order is not considered submitted unless all required information is provided.


ONLINE SHOP


My garment is faulty what do I do?

Please don’t panic.. On the rare chance that something is wrong with your product please contact us ASAP. It is most likely the product may have been damaged in transit. We will replace your item free of charge as long as it is returned (unworn) in a timely manner.

*custom sublimated items will need to be remade and can take up to 4 – 6 weeks to manufacture.

I've ordered the wrong size.. help!

Don’t be alarmed, please contact us to arrange a return. we’ll gladly replace the item with a different size. As long as the item is unworn and is returned in a timely manner and in the condition it arrived. If your replacement size is not in stock we can back-order the item which generally takes 4 weeks for delivery.

*Unfortunately custom and pre-order custom items cannot be replaced due to incorrect sizing as they are made to order. Please refer to the sizing chart to ensure you order the correct size.

Where is your factory?

Our factory is located in Sri Lanka. We have official WRAP accreditation and are proud to be an ethical company. Locally manufacturing our products is not viable, however, due to the great relationship with our friends in Sri Lanka we provide job security for more than 20 Australian staff and over 100 people in Sri Lanka.

Can you make custom garments?

Yes we can, head over to blackchrome.com.au to see the full range of over 1,000 products we can customise.

Can we create our own custom coloured compression?

Yes, head over to blackchrome.com.au to see the full range of 100% custom compression we can create for you. Team orders for compression are a minimum quantity of 10.

Can I pick up my order?

Yes, if you live in South Australia (or you’re passing through) you can select the local pick up option and visit us at 14 Myer Court, Beverley 5009 SA between the hours of 9am and 5pm (ACST).

*We will notify you by phone or email when your order is ready for collection. Please wait for confirmation as certain orders will need to be collected from our warehouse.

I'd like to arrange a store for my club, can you help?

Yes, please get in touch with one of our friendly staff. There are a few qualifying factors, if you order your custom product with Blackchrome we can help you sell to your team, club or organisation without the hassle of holding stock or building your own website.

What is sublimation?

Sublimation is the scientific word for when a solid substance transitions to gas without the intermediate liquid phase.

Our designs are printed onto special paper (as a solid/ink) and then transferred to the fabric (as gas) permanently embedding into the fabric. With sublimation there is no cracking, peeling or fading of logos, wash after wash your product will look as new.

How long have you been around?

Blackchrome Sportswear has been providing quality custom sportswear for over 10 years, we’re based in Adelaide, South Australia.

What makes you different from your competitors?

At Blackchrome Sportswear we pride ourselves on our quality and reliability. We don’t have a huge marketing budget, we make quality products and deliver them on time.

We rely on our customers to spread the word for us.

Who do you use for shipping?

We generally use Star Track for all of our online store items. Normal ETA for delivery is 2 – 3 days. We provide a tracking number for you to follow up with the shipping provider so that you can have peace of mind.

*custom sublimated items will need to be manufactured and can take up to 4 – 6 weeks to manufacture.

What payment methods do you accept?

We accept PayPal, credit card and direct debit.

How much is shipping?

We generally charge a flat rate of $12.95 within Australia for online shop orders.

*Additional charges may apply in special circumstances.

**Bulk custom order shipping costs will be quoted on a per job basis.

Do you ship internationally?

We can ship to international locations, we generally charge a flat $30 but you will need to contact us for a quote.

*Additional charges may apply in special circumstances.

**Bulk custom order shipping costs will be quoted on a per job basis.

CONTACT US

14 Myer Court, Beverley
South Australia 5009

Phone: (08) 8244 5500
[email protected]

Office Hours:
Mon – Fri 8am – 4:30pm (ACST)

CONNECT WITH US
@blackchrome_sportswear
@blackchrome.com.au
@blackchromebasketball
@blackchromecycling
@blackchromediamondsports
@blackchromenetball
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