Most of our products are made in our factory offering greater flexibility. This allows us to turn a round back orders (which are individually made just for you) in 4 – 6 weeks.
Back orders allow you to order a product even when it has sold out, we will make it solely for you, in your size.
Back orders take between 4 – 6 weeks to manufacture and deliver to your door
How back orders work
- We receive your order via our online shop
- We submit the request to our factory to begin the manufacturing cycle
- We then manufacture the goods specifically for you and ship the items to you via our warehouse in Adelaide. (This process can take up to 6 weeks). Local pick up is also available if you are in Adelaide.
Why do back orders take so long?
Manufacturing a single item is not as efficient as ordering in bulk. A large number of staff are involved in making each product involving great attention to detail. We ensure the highest level of quality is maintained with detailed and organised systems. Your product will be made from the ground up. We digitally print your design onto paper and transfer that design onto the fabric (which is cut to the exact size for your order). Using heat and pressure the design is then embedded into the fabric (with no peeling or cracking and no thick, heavy uncomfortable printed logos against your skin). We then sew together the panels and put all of your items through a number of quality control processes. Your item is then individually packed and labelled and sent on a weekly shipment to our Adelaide warehouse before being checked again and sent to you.
Cancellation of back-orders
We cannot cancel a back-order once manufacturing has begun. We make every sublimated order from scratch including the cutting of fabric, printing of transfers, heat-pressing, sewing and many other labour intensive processes as well as the consumption of materials and accessories. Back-orders are made specifically for each customer the order cannot be added back into stock and resold, therefore we cannot cancel this process once it has begun.